Terms & Conditions

terms for service-based deliverables

Payment

• Scope of works and price:  as detailed in your package/quotation
• Payment terms:  all orders to be paid for in advance via our secure online payment buttons/links
• Payment currency:  USD $
• Preferred payment method:  please make payment via credit card or Paypal to ensure prompt project turnaround!
  Note:  We do not accept Digital Checks or eChecks.

Project brief

• Questionnaire for project brief:  furnished after receipt of order
• Assistance with development of project brief:  first 1-4 hours — free (depending on the package purchased)  |  additional hours, if required — $128 per hour

Deliverables

• Number of design options per package:  2-4 design options (depending on the package purchased) will be provided for you to choose from
• Number of edits per package:  1-2 rounds of design edits (depending on the package purchased) will be provided to refine your chosen design — edits to be used within 14 days of receipt of initial design draft (and not exceeding 60 minutes of design time per edit)
• Out-of-package design & styling add-ons:  see prices in our à la carte menu
• Out-of-package technical add-ons:  see prices in our à la carte menu
• Format — web graphics:  delivered in JPG, GIF or PNG format
  Note:  Does not include source/master file in PSD format (if you require these files, please request quotation).
• Format — print-ready graphics:  delivered in PDF or EPS format
  Note:  Does not include source/master files in PSD formats (if you require these files, please request quotation).
• Format — website/blog template:  implemented directly into your WordPress website/blog

Copy & images / photos / illustrations used in your designs

• Copy — web / print:  pre-proofed copy to be provided by the client
• Images — web:  only royalty-free/stock materials will be used in your designs unless the client specifies otherwise (latter to be supplied/purchased separately by the client)
• Images — print:  large format/high definition 300ppi stock images used for your print-ready outputs will be purchased separately by the client
• Images — custom:  all custom images/artwork/materials for use in your designs to be supplied by the client  |  if you would like us to create any custom material from scratch, please specify that in your project brief

Project management fee

• Any works involving third-party contractors (ie. not DESIGN BY SHOI in-house team):  a project management fee of approx. 10-20% of total contract value will be charged

Premium

• A premium may be charged, at our discretion, for work carried out under, but not limited to, these conditions:
  • priority turnaround for urgent or unscheduled works not subject to our normal waiting times or project queues
  • clients deemed to require excessive levels of attention or servicing, over and above resources and time-cost allocated for their project
  • excessive client-side delays that overextend resources and time-cost allocated for their project

Commencement of project

• Project brief start date:  advised after receipt of your payment approval by the credit card company/bank/payment processor
• Project start date:  scheduled after completion of project brief

Project turnaround

• First design draft is presented within 1-5 business days (Mon-Fri) from project start date, depending on complexity of work.
• Any changes and revisions are made within 1-5 business days, depending on complexity of work.
• Final deliverables will be electronically delivered within 1-2 business days after receipt of your final approval.
• Client will also be continually apprised of timelines throughout the project.
  Note:  Turnaround time excludes client brief/review/response time and is also subject to revision if out-of-package/add-on scopes are added to the original package.

Re-activation of pended projects

• In the event a project is pended or delayed by the client for more than 30 days:  the project will be downgraded to “pending” status
  Note:  Please note that the client will be charged a re-activation fee of $88 for time spent to re-open pending project files + refresh/re-acquaint ourselves with your project details.

Validity period for in-package design edits

• In-package design edits are to be requested by the client within 14 days from delivery of first set of design variations/options.
  Note:  Edits requested after the 14-day validity period may be charged our usual rates.

Project queue & waiting time

• Normal wait time:  Our project queue is normally 1-2 weeks.
• Peak season wait time:  During our peak design season — ie. fall through to spring — there may be an extended waiting time, over and above our normal project queue.  We promise to keep you fully informed should this happen.

Promotions, discounts & offers

Promotion & discount codes are non-transferable and there is no cash alternative.  Furthermore, they cannot be used in conjunction with any other promotion/discount codes or offers — ie. only one promotion/discount/offer applies per item ordered — and must be redeemed by the date published, if provided.

No-refund, exchange-only policy

At DESIGN BY SHOI, your satisfaction is our top priority.  We stand behind the quality of our packages & services and will make things right if you are not satisfied with your purchase.  We believe that we can work together with our clients to make every interaction a positive experience.  In the event you change your mind about, or are not satisfied with, your purchase, please follow the instructions below.

• No refund:  no refund on any package, service or project deposit.
• Exchange or project credit:  please email us us within 7 days of the purchase date to let us know why you were dissatisfied with the purchase, and we will work out a nett replacement value that you can use towards the purchase of our other packages or services.
  Note:  Nett replacement value = purchase price less admin/processing fees and cost of work already completed.

Design ownership & trademark/copyright

• Design ownership:  DESIGN BY SHOI agrees to sign over all rights associated with the ownership and use of designs originated by DESIGN BY SHOI to the client upon receipt of full payment for the design source files.  Until that time DESIGN BY SHOI holds and reserves all rights to any content or design created by DESIGN BY SHOI as set forth by the Copyright Laws of the United States of America (Title 17 U.S.C., et seq., and the Digital Millennium Copyright Act).  Upon full payment to DESIGN BY SHOI, all rights to the final product, full and unrestricted, will be released to the client for use in all media, in all markets, for an unlimited period of time.  DESIGN BY SHOI retains and reserves the rights to use any and all content or design developed by DESIGN BY SHOI, regardless of ownership, for display and self-promotional purposes.
• Trademark & copyright:  DESIGN BY SHOI provides no guarantee of copyright to client.  Client assumes responsibility of obtaining Trademark or Copyright of any material created by DESIGN BY SHOI.  DESIGN BY SHOI assumes no liability in the event the client is unable to obtain Trademark or Copyright of said material for any reason.